“Go Ahead, Make My Day”

Trish cleaned our room around 4:30 p.m. each afternoon. The first couple of times, she was pleasant, said hello and went about her cleaning, not a lot of conversation. Very meticulous, you could tell she takes pride in cleaning the room, bathroom and disinfecting all surfaces. After all, a sanitized environment is critical to the patient’s health and recovery. She spent about 15-20 minutes and then left to take care of the next room.

After a few days, John struck up a conversation with Trish. One of the many qualities that appealed to me was John’s desire to know a person, no matter what their responsibility may be. She takes her responsibility seriously but is a lovely, caring lady. Trish’s husband adores her, much like John adores me! She likes to do yoga on her days off to recharge and meditate. She takes an annual gambling trip with the girls which just so happened during his second week. If it was up to Trish, she’d have all of the floors stripped and waxed! Another example of her high expectation for cleanliness, patient comfort and satisfaction.

Within a couple of weeks as John’s hair thinned, she mentioned how he resembled Clint Eastwood especially when he furrows his brow, looking very serious. She’d say “make my day”, which would make John smile. Such a simple thing, but so delightful – something he anticipated to brighten his day. Needless to say, John’s nickname on the floor became “Clint”!  Each evening before she left, she would blow a kiss and say she would pray for us.

Over the next five months, John would leave and return three times. On each arrival, Trish was one of the first people we saw when we walked onto the 4th floor. Despite the circumstances, it was comforting to see her smile and hear her say, “there’s my cutie-pies”!

So, back again for a third and last time. Trish was the first person we saw as we walked onto the 4th floor. Her face lit up when she saw “Clint” and let us know she had cleaned the room prior to his check-in. Before clocking out, she made a point to say good night, and she would pray for us.

Tuesday, I stepped out of John’s room for a phone call to discuss the next step in his journey to healing. The reality of this finale is overwhelming, stirring up suppressed emotions while producing new ones. I took refuge in the handicap stall in the public restroom. I hadn’t been there more than a couple of minutes when I heard Trish call out, “Mrs. Boxx, are you in here?” I had lost track of time, and John’s procedure was just minutes away. Trish made sure to find me before he was transported away.

I can count the number of hours we’ve known Trish, but she’s as dear as my friends I’ve known for 30+ years. Trish didn’t have to befriend us.  Trish didn’t have to pray for us. Trish didn’t have to come find me because she had her own job to complete. Trish didn’t have to hug me to comfort me. Trish didn’t have to help wipe away my tears as her own eyes welled up. But in the famous words of Dirty Harry, “go ahead, make my day” is what Trish does daily.

Bea Positive and take time to make someone’s day!

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